TERMS AND CONDITIONS OF OUR HOLIDAYS
Great Cotmarsh Farm is the provider of this holiday. By making a holiday booking you accept the following terms and conditions:
GREENER CAMPNG CLUB
In order to comply with countryside planning policy, we operate as a Greener Camping Club members-only campsite. The Club was established by people with a passion for sustainable, eco-friendly camping holidays. When you book a tipi holiday with us, you will be enrolled as a member of the Club, which is included in your holiday cost. If you are booking a tent pitch, you will need to pay additionally for enrolment, or present us with your membership number if you are already registered. Membership costs just £12 for the calendar year and gives you access to some of the greenest campsites in the UK. It also includes participation in the Club’s ‘Trees for Life’ scheme, whereby a tree is planted for every member we enrol.
We request a 50% conditionally-refundable deposit when booking a camping pitch or tipi. Receipt of the deposit secures your booking. Pitches and tipis are held provisionally for up to seven days, after which, if we have not received your deposit, the dates will be released. The balance is required 6 weeks prior to your arrival date. If we do not receive your balance by this time, we will assume you have cancelled your holiday and will release the dates - see below. For short lead-time bookings - ie. those booked less than 6 weeks before arrival, the full amount will be requested to secure the booking.
CANCELLATION BY YOU
If you cancel your holiday six weeks or more before your arrival date we will refund your deposit and the £12 Greener Camping Club membership fee (which is not refundable).
If you cancel your holiday less than six weeks before your arrival date and we are able to re-let your holiday for the dates you have booked, we will refund your deposit and balance, less any discounts we may have had to apply to secure the re-sell. The Greener Camping Club membership fee is not refundable.
In the event that we are unable re-let your dates, no refund will be made.
Bookings are not transferable to another family without our prior agreement in writing.
If you are concerned about the prospect of cancellation, please take out holiday insurance.
Please see further info below.
CANCELLATION BY US
Great Cotmarsh Farm reserves the right to cancel a camping or tipi holiday at short notice if we are unable to provide safe accommodation or camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. Great Cotmarsh Farm cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation.
CANCELLATION IN THE EVENT OF A COVID-19 INFECTION
What happens if you have to cancel your booking for any of the following reasons:
You or a member of your party have a positive Covid-19 test
You or a member of your party have to self-isolate due to contact with a Covid-19 sufferer
You or a member of your party develop Covid-19 symptoms and are awaiting test results
Your area is put into a localised lockdown - that means you will be breaking the law if you travel.
If any of the above apply we will do our best to offer you alternative dates for your holiday. If that is not possible then the ‘Cancellation by You’ clause will apply.
CHILDREN AND ADULTS SAFETY
There are many opportunities for play and adventure at Great Cotmarsh Farm. Our aim is for children to have a truly enriching experience of space and freedom. But there are contingent risks to be aware of. We permit campfires in our fire boxes, the tipis are equipped with camping stoves and BBQs, the field kitchen has a wood fired oven, we have cattle and sheep onsite, most fields utilise electric wire fencing and there are farm vehicles around. These risks are small and should be self-evident - but if you are not clear, please ask! There are a series of disused slurry ponds which are behind fences and padlocked gates, and are not to be accessed. Great Cotmarsh Farm accepts no responsibility for injury incurred on site. Parents are responsible for the supervision of their children on site at all times.
ARRIVAL AND DEPARTURE TIMES
Arrival time is from 3pm. Please call us if you think you may arrive later than 8pm so that we can make suitable arrangements. When you register for your arrival please let us know your anticipated arrival time so we can ensure someone is here to check you in, (just in case we are trying to balance family logistics). On departure day, please vacate by 10.30am.
Please note, no cars are allowed in the camping field. This is not just to preserve the safety of other guests and the peaceful nature of the field, but also to help the way the field is managed to support biodiversity and soil health. You may reverse your car down the track to the camping meadow gate on arrival day to set up - and on departure day to pack up. For the rest of your stay, cars must be parked in the yard. We have large wheel barrows to help transport your gear. Help will be provided if needed.
CONSIDERATION FOR OTHERS
This is a peaceful, quiet campsite for the enjoyment of nature. We do not allow radios, stereos or other sound systems and only quiet talking is permitted after 10.00pm. Acoustic instruments can be played before then, such as guitars, harmonicas, flutes etc. Noisy visitors who disturb other guests will be asked politely to leave, without refund.
RECYCLING AND RUBBISH
All rubbish must be recycled. That means separating glass, tins, plastic, paper, cardboard, food waste etc. and placing them in the designated bins. What is left, ie. only items that are not recyclable, can be placed in the landfill bin.
Please only use the designated fire box for your campfire. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy. Great Cotmarsh Farm accepts no liability for injury or damage caused by your campfire. By lighting it, you accept full responsibility.
Day visitors are only permitted by prior agreement. Fees may apply.
Great Cotmarsh Farm cannot be held responsible for any lost or stolen property.
All the tipis and all the undercover facilities are strictly NO SMOKING. If you smoke, do it outside and dispose of your cigarette ends in the campfire or bin.
As a working farm with livestock onsite, we don't take dogs.
You must ensure that your tent is robust and pitched correctly. Please note, we do not provide a refund because the weather has not worked out. Extreme weather is covered in ‘Cancellations by Us’.
GAS IN THE TIPI’s
Gas for the tipi camping stoves is included in the price of the booking. Please use the gas cooker in
accordance with the instructions and never leave anything aflame if you are not in attendance.
BREAKAGES AND DAMAGE
Should any damage or breakages occur, other than acceptable wear and tear, a charge for repairs or replacement will be made. We reserve the right to charge for excessive cleaning where a tipi has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc. Guests will be held responsible for any fire, smoke or general damage, or alteration to the structure caused by negligence.
Document date: 26 June 2023